Frequently Asked Questions (FAQs)
General
We offer a wide range of dietary supplements including protein powders, vitamins, minerals, pre-workout formulas, and recovery aids. You can view our full product range on our website under the "Products" section.
You can place an order directly on our website. Just add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase. You can also order by contacting our customer service team if you need assistance.
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options. All payments are processed securely.
Our products are manufactured in facilities that comply with FDA regulations. Each product is rigorously tested for quality and safety. However, we recommend consulting with a healthcare provider before starting any new supplement regimen.
You can contact our customer service team via email at sales@muscleshopusa.com or by phone at +1 (315) 405-4051. Our team is available to answer your questions from 8am - 8pm, Monday - Friday, or 10am - 2 pm, Saturday and Sunday.
Shipping
Currently, we only ship within the United States. We are looking to expand our shipping options in the future.
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order through the shipping carrier’s website.
Returns & Exchanges
We accept returns within 30 days of purchase for most products if they are in new and unused condition. For more detailed information, please refer to our Return Policy on our website.
If you need to make changes to your order, please contact us as soon as possible. We can make changes to your order if it has not been shipped yet.
Yes, if you are not satisfied with your purchase, you can return it within the 30-day return period for a refund. Please note that certain conditions apply, and not all items may be eligible for a return. Details are available in our Return Policy.